Cancellation & Refund Policy

1. Order Cancellation

Before Shipment

• Orders can be cancelled within 12–24 hours of placing the order or before the order is shipped, whichever is earlier.
• To cancel an order, please contact us immediately at info@stylecradle.com with your order number.

After Shipment

• Once an order has been shipped, it cannot be cancelled.
• In such cases, you may refer to our return policy below.

2. Returns Eligibility

We accept returns under the following conditions:

• The item is unused, unwashed, and in its original packaging
• The return request is raised within 7 days of delivery
• Proof of purchase (order confirmation or receipt) is provided

⚠️ Note: For hygiene and safety reasons, certain items such as opened toys, used products, or clearance items may not be eligible for return.

3. Damaged or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.
Once verified, we will offer a replacement or refund at no additional cost.

4. Refund Process

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method
• Shipping charges (if any) are non-refundable, unless the return is due to our error

You will be notified once your refund has been processed.

5. Exchange Policy

• Exchanges are allowed only for damaged, defective, or incorrect items
• Exchange requests are subject to product availability

6. Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments

7. Non-Refundable Items

The following items are not eligible for refund or return:

• Used or damaged items (not due to transit)
• Items without original packaging
• Gift cards (if applicable)
• Sale or clearance items

8. Changes to This Policy

Style Cradle reserves the right to update or modify this policy at any time.
Changes will be reflected on this page with an updated revision date.

9. Contact Us

If you have any questions regarding cancellations or refunds, please contact us:

Business Name: Style Cradle
Email: info@stylecradle.com